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1 reviews | Active since Oct 2016

07 Sept 2017, 11:48

Bad advertising

They are advertising SO many Iphone 6s on the new September 2017 pamphlet, now that I can upgrade ALL the local Mtn stores are telling me that they discontinued the Iphone 6 and that they can not get it for me. So they are advertising a product they do not have?? So now what must I get the newer model for more money when they advertised the one THEY DO NOT EVEN HAVE STOCK OF? Very upset

0
Replies (4)
MTN South Africa
MTN South Africa's reply10 Sept 2017, 21:02
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

's update14 Sept 2017, 12:06
Reviewer Update
So I took the more expensive Iphone 7, still no reply from mtn, and then BOOM they announced the new Iphone 8 AND Iphone X after I upgraded. If I knew I would have waited and maybe got the 7 a little cheaper but hey, thats mtn for you I guess. So except for the really ****ty service at MTN mokopane, where they never have stock, work with attitutes telling you that they have what they have and if its finished its finished. I will never use mtn mokopane again. Aside from that and all the negative things happening Inwould like to Thank Mpho at Mtn Mall of the Noth for his very friendly service and help. I called him to keep a phone for me and when I got there the saturday he was very quick in helping me upgrade. The only store i will be using from now on
MTN South Africa
MTN South Africa's reply29 Sept 2017, 14:58
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please send me an email and copy this response on HELLOPETER so i can look at compensating you for your frustrations caused by our staff. My email address is ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

's update30 Sept 2017, 08:12
Reviewer Update
Official private business reply Dear Valued Customer, Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please send me an email and copy this response on HELLOPETER so i can look at compensating you for your frustrations caused by our staff. My email address is ********** Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst