1 reviews | Active since Jul 2016
BAD ADMIN AND POOR SERVICE FROM MTN
<p>MY SERVICE HAS CONSTANTLY BEEN CUT AND SUSPENDED DUE A TO AN ADMIN ERROR FROM MTN. THIS IS A MONTHLY OCCURENCE AND EVERY TIME I CALL I GET TOLD THAT THE ISSUE WILL BE FIXED BUT THE EXACT SAME THING HAPPENS A FEW WEEKS LATER. I AM TAKING THIS TO THE CONSUMER OMBUDSMAN TO HAVE CORRECTED. I'M SICK OF IT </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your account is on cash payment bases. Please note that the payments are dues within 21 days after your account has been invoiced. Payments are due by the 12th of each month since your invoice date is on the 20th of everymonth. The last payment recieved end of September is for the invoice dated 2016-08-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our records show that your account is on cash payment bases. Please note that the payments are dues within 21 days after your account has been invoiced. Payments are due by the 12th of each month since your invoice date is on the 20th of everymonth. The last payment recieved end of September is for the invoice dated 2016-08-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***