1 reviews | Active since Nov 2013
Bad Account Management
yet again - as for each of the past few months - I pay on time but my service gets suspended EVERY MONTH!!?? Then I have to go through the trouble to get through to your customer service, and get reactiviated. It was explained to me that my unbilled amount exceeds the credit limit on my account. <br> Firstly: I don't remember requesting it to be lowered, and this haven't been an issue for the past (over) 15 years that I had these contracts<br> Secondly: I am permanently employed for over 3 years now (more financially stable now than I was when I initially took out these contracts!!??) - so my credibility should actually have INcreased!?<br> Thirdly: I was granted a contract with these amounts, how in your logical minds will this account ever stay active each month if your amounts does not equal out. Now I am inconvenienced EVERY SINGLE MONTH with a suspended account - and to top it all it reflects badly on my record and this thanx to your \fantastic"management of my accounts. I feel as a loyal paying MTN subscriber for way over 15 years"
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent through a request for your Credit limit to be adjusted in order to accommodate your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent through a request for your Credit limit to be adjusted in order to accommodate your package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
