eH
elize H
1 reviews | Active since Dec 2014
13 Jul 2015, 07:46
Bad Account Handling
I was behind on my payment with R 189, which I fully paid on the 10th of July 2015 before they could \cut"my line. I have paid the money but they still suspended my line. Upon trying to phone them this morning at 07:15am the call centre informed on the phone that they have been disrupted and the call centre was closed. what kind of service does that give to the public. How long will they strike for nothing and then us the account holders must suffer. I hope they sort their nonsense as I'm due for an upgrade in a few weeks and don't want any problems with them."""
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MTN South Africa's replyOfficial
17 Jul 2015, 10:01Hello *****12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your payment is reflecting as received on the 13th July at that time the line was due to be barred. However, the line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your payment is reflecting as received on the 13th July at that time the line was due to be barred. However, the line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply17 Jul 2015, 10:01
Official
Hello *****12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your payment is reflecting as received on the 13th July at that time the line was due to be barred. However, the line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your payment is reflecting as received on the 13th July at that time the line was due to be barred. However, the line has been reinstated and all services are active.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,