HR
Hugo R

1 reviews | Active since Sept 2019

26 Sept 2019, 10:48

Bad

I left vodacom 4 years ago to join MTN. At the time the MTN signal was better where I lived. For the last year however, the signal is very poor but the service when trying to log a complaint, is unecceptably worse. For days now, and with long intervals, I have no signal and yes, no service at all when trying to log a fault. I am on a farm and 2 km from the nearest tower. line of sight. All the operater tells me, is to switch my phone off and on again. The other people on the farm using MTN are experiencing exactly the same problem. I am very dissapointed by MTN's lack of service and poor signal. It seems MTN is not keeping it's part of my contract and if they do not want to keep me as a client, or the other people with or without contracts, they should just tell us, but I am fed up with empty promises.

0
Replies (2)
MTN South Africa
MTN South Africa's reply26 Sept 2019, 15:06
Official
Good day Hugo,

Thank you for bringing this matter to our attention.
 
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. 

Please contact MTN Network  on *** from MTN number it is a free call. A query will be logged by the network Team and they will advise if a Technician is required.

Thank you

Kind Regards
Zamokuhle Ngubane
MTN

Best regards,

HR
Hugo R's update29 Sept 2019, 18:15
Reviewer Update
This number you gave me is the same number I call every time. This weekend still, there is no signal. I dont know how many times I have to call them to keep getting no service at all. And how do you call somebody when there is no signal or the operator asks you to call back because the signal is bad. That is the problem!! Your message just confirms your ignorance and absolute dsregard for service. I am fed up.