VF
Vanessa F
1 reviews | Active since Apr 2018
30 Apr 2018, 21:21
Bad
Good day a year or so ago I was contacted by mtn Yello data regarding data for r99 after 3 months I canceled it and ever since the depot orders didn't stop. I went to the bank n few times to reverse my money and still the r99 is going of my account its very dissapointed of Mtn to keep deducting money from clients for data they don't even reveived. My question is what is Mtn going to do about that problem since I'm paying for something that I did canceled.
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MTN South Africa's replyOfficial
02 May 2018, 11:41Thank you for your post.
We sincerely apologize for the inconvenience that you have experienced with mentioned service provider.
Some companies may have a licence to use MTN gateway to provide services, however they are independent.
May you send an email to Yello data from your end so that you have your records that you have cancelled and requested the credit for incorrect billing you mentioned.
Here are the details of Yello data :
Email address : ***
Contact number : ***.
Warm regards
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply02 May 2018, 11:41
Official
Thank you for your post.
We sincerely apologize for the inconvenience that you have experienced with mentioned service provider.
Some companies may have a licence to use MTN gateway to provide services, however they are independent.
May you send an email to Yello data from your end so that you have your records that you have cancelled and requested the credit for incorrect billing you mentioned.
Here are the details of Yello data :
Email address : ***
Contact number : ***.
Warm regards
Eunice
Complaint analyst.
Best regards,