BM
BLESSING M
1 reviews | Active since Aug 2013
13 Apr 2015, 12:42
BACK TO THEIR BULL... SERVICE
This is plain undiluted BULLSH##. MTN have now started with their nonsense of taking our airtime and then replace it when they want to and inconveniencing us. For a week now when I want to make a call I would get a voice saying that I have insufficient airtime then later it would allow me to call. Today they took things further when my airtime disappeared and it was an inconvenience because I left my wallet in my place and I was driving and stranded so I couldn't make a call. this is real sh## and MTN need to sort it out soon.<br> Bangasijwayeli kabi. I want my airtime soon and reimbur*****t for what I suffered because of their unprofessionalism.
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MTN South Africa's replyOfficial
29 Apr 2015, 15:59Hello BLESSES,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that when there's airtime available and you can't make calls it means that the airtime or minutes available are on net minutes (MTN to MTN numbers) and airtime is required to make calls out of those minutes.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that when there's airtime available and you can't make calls it means that the airtime or minutes available are on net minutes (MTN to MTN numbers) and airtime is required to make calls out of those minutes.
Best regards
Mantoa
REQ:***
MTN South Africa's reply29 Apr 2015, 15:59
Official
Hello BLESSES,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that when there's airtime available and you can't make calls it means that the airtime or minutes available are on net minutes (MTN to MTN numbers) and airtime is required to make calls out of those minutes.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
Kindly note that when there's airtime available and you can't make calls it means that the airtime or minutes available are on net minutes (MTN to MTN numbers) and airtime is required to make calls out of those minutes.
Best regards
Mantoa
REQ:***