Babalwa is so rude

I app**** online for a home router and i was called by a sales rep and was signed up and then the router did not work. I then called and was advised to wait for 24 hours and i did and i called again and again to get my issue resolved since the wifi is not working and when i connect to the wifi i am connected without internet. I have been told to do so many diffrnt thing in terms of trouble shooting but still im not able to use the wifi router. I have been cut of and disrespected by the Agent from Customer service imagine her name is Babalwa she was so rude not listening to me or even giving me a chance to speak we ended up arguing on the call as she keept talking over me. I wanted to speak to a manand she kep saying i will get a call from the manager then she said the manager says she left as she finishes work at 5pm and i am still left without any service. If my issue is not resolved i would like to cancel and for you to cancel the debit order set i cannot believe that MTN has such agent ms who dont know what they are doing or how to speak or help customers. I have decided to escalate this matter further due to the level of disrespect and how Babalwa was so rude to me on the call.