Baaad customer service!

Good day,

Iam soooo disappointed with how I was treated at the MTN store in gateway Umhlanga opposite Telkom, on the 01/11/2018 I went to the store to make a payment for my phone contract i was assisted by a sales consultant Sumiran Reddy that’s what’s showing on the slip he provided me with, I gave him R400 because my contract is R399 and he said no I’m owing R315 and I said nooo I know that it’s R399 he said that’s what he sees on the system and he gave me change , on Tuesday I receive a sms to say that my lines are closed due to an outstanding amount of R123 Iam like whaaaaaat!!! After work I got into an incident my eye got hurt I couldn’t use my phone cos my lines were closed, I went to the yesterday to complain the manager just said “i apologize on the agent’s behalf he was looking at another client’s profile “ I asked her how is it my problem Because now I’m suffering and I’m going to pay the late charge fees and I suffered a traumatic stress with all of this she just said “the Consultants are still new and they use a different system “ myyyy god I was sooo furious!!!! I left the store with nooooo help at all and I’m not happy about this ! An agent sent me an incorrect complaints email address when I called in!

thank you.