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Amanda N

1 reviews | Active since Feb 2011

30 May 2022, 11:12

BA***9 contract was cancelled now I am getting threatening messages from MTN that you going to report me to the credit bureau, and you keep on debiting my bank account

I am following the Hello Peter route seeing that it is impossible to get hold of MTN accounts. I have apply for a data contract at the beginning of the year, however, the assistant did not listen to my request and instead created an incorrect contract. I had to wait weeks for MTN to collect the device as the contract was CANCELLED and I was unable to return the device to an MTN store - I have tried 3 times at different stores and each time the stores said that they cannot take devices back for CANCELLED contracts.

You keep on debiting my account for a contract that was never used and that was cancelled and the device was returned. I have tried several times to get hold of you guys via telephone but it seems impossible to contact you guys via a normal telephone. I have send several emails (Which I can prove) that the contract is cancelled and that you must STOP DEBITTING my account.

Now I get THREATENING SMSs from MTN saying they going to report me to the credit bureau for non-payment - why must I pay for a cancelled contract which I don't use or have a device for - you guys are surely insane. I have communicated this so many times via email yet MTN is still not getting that this contract was cancelled.

If you continue to add me as a non-payer on the credit bureau then I will turn to seek legal counsel and I will open a case of theft at the SAP that you keep on taking funds out of my bank account for a contract that was cancelled and never used.

Seeing that it is impossible to speak to a human in the accounts department and the people working at MTN that has a reading problem with regards to emails, I am leaving you a message here that if you proceed to add me to the credit bureau and if you continue to take funds out of my account I will proceed with legal action against MTN, This is the account reference number: BA***9

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Replies (5)
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Amanda N's update15 Jun 2022, 16:45
Reviewer Update
why am I not surprised that MTN did not respond.....Since February 2022 I am trying to get you guys to take your Sq@#%#@$^%T account and STOP BILLING me for something I DON'T HAVE or USE.... I do not even get accounts from you guys but you keep on debiting my account and the b loody worse part is that you add it to my credit profile....who give you the right to add something to my credit profile that I have not used or have your device. I am going to seek legal advise because it cannot carry on like this....Mondo promise me everytime - oh we will look into your problem - then I never ever heard from them again since FEBRUARY 2022. Your service are worse than Telkom and it sucks big time.
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Amanda N's update20 Jun 2022, 09:20
Reviewer Update
Seeing that you guys do not want to help - I will report MTN to:
***
***
***
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Amanda N's update20 Jun 2022, 09:34
Reviewer Update
Dear Complaints, Consumer and Ombudsman

I am having a severe issue with MTN and Mondo.
I app**** for a contract in January 2022 and MTN delivered the device.
Upon not getting the device to work I took it to an MTN store who informed me that I am on a totally different contract than I was asking for and based upon that I canceled the contract.
It took MTN 3 months to collect their device as every MTN store I went to deliver the device informed me that they do not take devices back, not even for contract cancellation.

Once they collected the device, I thought that this issue is now resolved, much to my horror I found out that MTN deducts unauthorized money from my bank account for a service that I don't use or a device I don't have. To make matters worse they reported this in my name to the credit bureau.

I am seriously up to my wits with MTN as I have written several emails and I have reported them on Hello Peter and the best I can get out of any reply is we have escalated this. I am sorry to let you know that MTN and Mondo there is a huge flaw in your escalation process because you want to tell me for 6 months you just keep on escalating and escalating, and no one bothers to investigate the problem or contact me.

I don't even have an account number, I have never received a statement or Invoice for this service, yet you go on your merry way MTN and deduct money from my bank account.

I am reaching out to the Officer of the National Consumer, the Credit Information Ombudsman, and Consumer assistance from ICASA as I really don't know who to turn to anymore.
I am a small fish in a very big pond that gets bul**** by MTN who thinks it is right to take money from my bank account and list an account against my name on my credit profile that I don't even have.

Please Officer of the National Consumer, the Credit Information Ombudsman, and Consumer assistance from ICASA - please assist me as MTN and Mondo are doing nothing to assist me in getting this issue resolved.

Unfortunately, I do not have an account number, but I do have these 2 reference numbers:
MTN Your reference number is ***3
ENQUIRY REFERENCE NUMBER ***

Please PLEASE assist me to get rid of the MTN and Mondo BULLIES who think they can take money from your bank account as they wish and list an account against your name that does not even exist.


Thank you

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Amanda N's update21 Jun 2022, 16:05
Reviewer Update

Dear Amanda Palatzo

We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: GAU003999/22 .
Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows:

Telephone : *** / ***
Fax : ***
E-Mail : ***
http://www.thencc.gov.za

This matter is regarded as finalised by our office and the case has been closed.

Please visit http://www.thencc.gov.za for further assistance.







Yours sincerely


Ongkarabile Mo***eng


Consumer Affairs


Independent Communications Authority of South Africa (ICASA)


Email Address: ***



Phone Number: ***

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Amanda N's update21 Jun 2022, 16:06
Reviewer Update
I will proceed to reach out to the National Consumer Commission to assist with this issue.