BA***

Good Day

I took out a contract with one of the MTN service providers (MONDO) in february and i was offered a cellphone with 2 sim cards for the price of R359 per month however, to my surprise it turns out that the information was false from the get go and they are forcing to pay above R800 per month. I also enquired multiple times on the call and was assured that i should accept the debit check for R831.00 and the premiums would still be R359.00. I raised the matter immediately after the 1st debit order on the 1st of March 2022. I have asked for the sales recording and to date I have not been able to receive it. The service provider has also investigated internally and notified me that it was fixed however to date it is still the same and I am unable to use the device as I cannot afford to pay the amounts they require from me.

Can you kindly investigate the matter and assist as well as change my billing to the agreed amounts. My engagements with Mondo has been fruitless so far

Furthermore, I was unaware of the monthly billing statements from your office as it seems it was captured incorrectly. The correct email address is ***

Looking forward to your response

Kind regards Tinyiku Marindi