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Hello Peter

I'd like to write a review about my experience with MTN South Africa. My mother has an account with Mr Price, and MTN has collaborated with Mr Price to offer her a data contract. The agreement was that MTN would deduct the contract fees from Mr Price's account.

Initially, the contract was for R70 per month with 2GB of data, which later increased to 8GB for R189.

When the initial 2GB contract was about to expire, my mother attempted to terminate the contract, but MTN made it difficult for her, stating that cancellation would result in the cancellation of the SIM card. She reluctantly agreed to extend the contract.

Despite the deductions, no data has been provided since July. When trying to contact MTN, they've stated that the SIM card is prepaid and not a contract, which is contradictory to their previous actions. It's clear that MTN has been aware of the SIM card's status and has been sending data previously.

I'm disappointed with MTN's service and their lack of transparency. They're continuing to deduct money without providing the agreed-upon data, and their customer service is unhelpful. I hope MTN addresses this issue and provides a satisfactory resolution.