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Good day i was upgrading the 1 ste of dec to an samsung s6 edge plus but when we open it it did not have a sim tray so it is out of box failer so they said to me i must leave the phone their they wil contact samsung to sort it out it is now 3 weeks and still without an phone but i need to pay for a new phone that i do not have so disapointet in mtn and samsung<br> <br> Good day <br> Kindly refer to the store where your upgrade was done,they need to assist you with this query and do a warranty assesment.<br> <br> regards<br> MTN<br> <br> So i went to te store where i have upgraded and so to me they cant do it and they still waiting to hear from samsung rep and they are where sorry speaking with godfrey mtn wonderpark <br>