1 reviews | Active since Jun 2016
Ayanda from Mtn cant be bothered to reply, If there was a star rating of minus ***. I would pick that
<p>I sent a LONG complaint to Mtn regarding airtime that did not load. The reply from Ayanda was ridiculous and although i have asked her numerous to contact me and send itemised billing. She is obviously not interested.How does one deal with someone senior (and possibly) competant? Not just being fobbed off , which is an mtn speciality?</p> <p>Why does a company,Mtn, have no moral or ethical customer service. *****ing money is their underhand game. This is the second time this has happened and you just cant get anyone there to help. They just write bogus replies and then write you off. Prove me wrong Mtn.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get the airtime and it was used on data services. Ayanda was correct in her feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you did get the airtime and it was used on data services. Ayanda was correct in her feedback to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Dear Thabelo
Are you both reading from the STUPID manual?
I purchased R300 airtime and it did not arrive. If you insisit it was used on data in .000002 of a second, faster then my phone could comprehend i would like a list of the EXACT what the data was used for. With the time and EXACT file size.And the IP address. I DO NOT want your generic answer from your STUPID manual.
Are you competant to do that? Or are you going to go with the normal MTN style and ignore me just like Ayanda did or are you qualified to do some thing about it. Please do not use the words " I WILL ESCALATE IT' as we all know that is code for ... " I AM JUST GOING TO IGNORE YOU"
Your intention IS to diplease and irritate me so please do not reply with a Generic answer. I want the true, not what your computer reads . Did you read my original letter?
How do I get through to someone senior,. Your call center is beyond useless. Driving over 100km round trip to one of your stores twice, useless and ***********. Facebook page has the same STUPID manual as you do!!!!!!!!!!!!!!!!!!!
You are playing the same game. Lets see who can hold out the longest. I asked Ayanda for details but she cant be bothered to contact me. Can you be bothered?
I wait with baited breath.
I dont care what your copmuter says . The person says it didnt load. Send me proof
Regards
Mrs Southin
Dear Thabelo
Are you both reading from the STUPID manual?
I purchased R300 airtime and it did not arrive. If you insisit it was used on data in .000002 of a second, faster then my phone could comprehend i would like a list of the EXACT what the data was used for. With the time and EXACT file size.And the IP address. I DO NOT want your generic answer from your STUPID manual.
Are you competant to do that? Or are you going to go with the normal MTN style and ignore me just like Ayanda did or are you qualified to do some thing about it. Please do not use the words " I WILL ESCALATE IT' as we all know that is code for ... " I AM JUST GOING TO IGNORE YOU"
Your intention IS to diplease and irritate me so please do not reply with a Generic answer. I want the true, not what your computer reads . Did you read my original letter?
How do I get through to someone senior,. Your call center is beyond useless. Driving over 100km round trip to one of your stores twice, useless and ***********. Facebook page has the same STUPID manual as you do!!!!!!!!!!!!!!!!!!!
You are playing the same game. Lets see who can hold out the longest. I asked Ayanda for details but she cant be bothered to contact me. Can you be bothered?
I wait with baited breath.
I dont care what your copmuter says . The person says it didnt load. Send me proof
Regards
Mrs Southin