Awfull service at MTN Shop

I took my Nokia phone to the MTN shop inside Mall@reds , I had the original charger . A lady called Ashley refused to help me as I did not have the original cable. Apparently they know exactly what cable comes with the phone and the service centre wont repair my phone if the matching Nokia cable is not sent with the phone and the charger. <br> <br> I am really upset at the fact that these employees would actually think I believe this , I explained to her that if I pay my insurance then MTN cannot void it because I lost my cable , she seemed to think otherwise as according the her the Service centre always sends back the phone if the matching cable does not have the linking serial number (this actually made me laugh). I had the original charger , just not the cable.<br> <br> I asked if MTN will then give me back my insurance payments as I lost the Cable a while ago , she could not answer me.<br> <br> Instead I was told I must rather go to the MTN service centre myself and sort it out there. <br> It did not even seem like they ever filled in an insurance form as they had to call their manager called Jacques. <br> <br> This is terrible service and I would like clarity on this procedure.