Awfull Customer Service
<p>I phoned earlier in December to find out how I can upgrade quicker. I was informed that I will be able to upgrade telephonically now, but if I go into the MTN store I will only be able to upgrade at the end of December. I opted for the ealier upgrade, what a mistake I will never make again. I understood the whole thing of you don't have stock of the iPhone 7 plus in Rosegold, but what I couldn't understand was that as soon as the stock arrived I got the wrong iPhone and it is in black. I phoned your sales department and was assisted again by the lady (Glasson Markham) that helped me with the upgrade. I was informed that the courier company will come and collect this phone after the weekend and as soon as they collected it I must email her so that she can organise the correct phone for delivery. I phoned and email her a few times on Monday 19 December, and she never rep**** or phoned back. Your Durban branch also agrees it is bad service, as they informed me that the warehouse is closed and will only open again after January 2, 2017. This is a surprise as I was not informed of this by Glasson, no wonder she doesn't want to phone or email me back. She gives your sales department/customer service a very bad name. I am very upset about this as I also wanted to enjoy my holiday and eveything with a new phone. But it seems nobody knows how to do their work and assist your clients. I have been with MTN since May 2000. I think I should rather start looking around at other service providers. I don't see their clients this unhappy and unimpressed with their service. This is unaccepteable.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have sent a request through to management to contact you as soon as possible.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have sent a request through to management to contact you as soon as possible.
Regards,
Ishie.
Will I be getting feedback today or only next year? No I have received my monthly statement and my new contract is uploaded on it, but I have had this contract now only for a week. The surprises just keeps on coming. Please make sure that I have feedback today!
Will I be getting feedback today or only next year? No I have received my monthly statement and my new contract is uploaded on it, but I have had this contract now only for a week. The surprises just keeps on coming. Please make sure that I have feedback today!
So your collections department contacted me and asked me to take the phone in to the MTN store at Centurion mall. I did that and they acknowledged that the phone will be collected. When I contacted your collections department again about when will I receive the correct phone I was informed once again that the warehouse is closed untill the 3rd of Jan. I feel this is unacceptable, as it is not me that made the mistake, but the sales consultant that assisted me. If your calls are recorded as it is stated, everybody can go and have a listen where I told her time and again that I want the iPhone 7 Plus in Rosegold. I feel that your sales department must be informed of this mistake and that I must be assisted immediately to have the correct phone before 2016 is over. If there was an option where I could give minus star ratings I would have done it in the blink of an eye.
So your collections department contacted me and asked me to take the phone in to the MTN store at Centurion mall. I did that and they acknowledged that the phone will be collected. When I contacted your collections department again about when will I receive the correct phone I was informed once again that the warehouse is closed untill the 3rd of Jan. I feel this is unacceptable, as it is not me that made the mistake, but the sales consultant that assisted me. If your calls are recorded as it is stated, everybody can go and have a listen where I told her time and again that I want the iPhone 7 Plus in Rosegold. I feel that your sales department must be informed of this mistake and that I must be assisted immediately to have the correct phone before 2016 is over. If there was an option where I could give minus star ratings I would have done it in the blink of an eye.