Awful service....No response....

On the 17th of October I was contacted by the upgrade department. New phone and contract chosen. Delivery within 3-10 working days. I figured I'd have my new phone by the end of October. I'm still waiting....after sending emails to query and with the standard automated response of 48 hours, I am still waiting.... I have been with MTN since the late 90's and have never experienced such bad service or lack of it. Apparently they are not interested in keeping customers.