Awful service /SIM swap

Good day , I am beyond frustrated with the service I am experiencing and I’m feeling helpless as I’m being sent from pillar to post. My SIM card broke over the weekend and I went to buy a SIM card at Centurion mall and was told I can do the SIM swap myself at home, I followed the whole process as explained and received a SMS stating the SIM Swap is in process and can take up to 24hours. However, its been three days now and the SIM swap hasn’t taken place, your customer care helpline is beyond pathetic as the options supp**** on the automated response are really a waste of time ,literally you don’t even get to speak to a agent. I tried sending a message on Facebook and that was no use either instead of getting assistance regarding the status of my sim swap I get told to redo the SIM swap.

This is really frustrating!!!