1 reviews | Active since Oct 2016
Awful service from mtn
<p>I toke out a contract with mtn a few months back. I didn't receive my free samsung gear or free tablet. I also didn't receive my free 30gb of data without several phone calls. Every month I do not receive my allocated minutes, data etc this month they did not debit my account and now on the 22nd of October when I made an arrangement to pay on the 30 they double debit my account and say they now mtn owes me 730. This service is completely unacceptable and I can't belive that service providers are allowed to get away with this </p>
Good afternoon Nabeelah,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation i have escalated the matter to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nabeelah,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation i have escalated the matter to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nabeelah,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation i have escalated the matter to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. This is the ticket i logged for the debit order on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Nabeelah,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation i have escalated the matter to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. This is the ticket i logged for the debit order on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***