Awful Service

Went to the MTN store at the Kenilworth Centre. The consultant who assisted me had the worst attitude one could get. She was extremely aloof and very unhelpful and assisted in a very unprofessional manner. I asked for an invoice first as I said I had not received one via email and asked for assistance for my physical address to be changed. She was very unwilling when assisting and was challenging the fact that I wanted to change the address. When I expressed my dissatisfaction with her level of service and her attitude she seemed completely nonchalant about it and when I asked for her name and to write it on a piece of paper for me, she refused to initially do so, then after I pressed the issue she wrote her first name down on a piece of paper. Then when I said I would also like her to write her surname down, she also refused to do so until I expressed that I would take the issue further, she then wrote on a piece of paper that her name is Zanele Geqazela. I then asked if she could provide me with the name of the store manager and she refused to give me any details and said that the store manager would give me a call. This staff member has a very poor attitude in terms of customer service and is someone I am certain that MTN would not be happy with having if they're aware of her attitude. I have been a customer of MTN's for a while now and feel very disappointed and let down with the attitude of the staff member.