Awful service

Good morning

I’ve been battling with MTN to explain to me a Me2U charge of R380 odd rands

Apparently I have made a transfer of airtime to a recipient that they cannot identify or explain where it went too.

I’ve paid my contract instalment but refuse to pay these charges as I know nothing about them and they cannot even explain to whom and where the transferred funds went to.

I’ve been without service since Wednesday morning and cannot make or receive any messages or calls and I’ve made numerous calls to MTN with them stating they going to call me back but I’ve received not a call back from anyone (not even supervisor who I was told my number was given too) even after receiving two ticket numbers and after asking the consultant this morning, these tickets logged has nothing to do with my query.

I am frustrated as nobody seems to be helpful and I’m expected to pay something that is *****ulent and that I have not done (I never ever knew you could transfer somebody airtime on a bill adding to your contract)

This is my first phone contract and the experience is awful as I always pay my things on time