AWFUL SERVICE

The service I received this morning is shocking. I called in and was put on hold for 30 mins just to request a statement and invoice that I usually receive every month but for some reason MTN did not send this month. SPoke to Tapelo in your service department. Tapelo cannot communicate with his client's he does not understand the request and he has absolutely no interest in helping his client . then my call got cut. Please can someone contact me, i really believe it is time that companies like MTN clearly explained what their responsibility to their clients are to the staff assisting their clients. Regards Marshini *** Please contact me a.s.a.p and please send me my invoice and statement