Awful experience with upgrading of contract.

MTN has apparently outsourced their sales to a call centre, who gives incorrect information. They call and claim that they are from MTN, and they have all of your details. The lady gave me incorrect packages, and authorised the upgrade without my consent. I get an SMS, and when I go to the website, I see that there are better packages available which was not offered initially and I therefore rejected it.

Then when trying to get hold of MTN customer service to help with the issue, they send you around in circles, from the call transfer getting cut, then telling me to call another company because they can't action it themselves. I have a contract with MTN, why must I chase other companies. That should be MTN's problem, not the customer. I want service, I am not there to do their job.

So now I have cancelled my contract, I urge other to cancel as well and go on a prepaid rather