Awful customer service and ******** billing department

Loyal contract customer of MTN for over 10 years.

MTN added an extra service to my contract without my consent in December 2022. Despite countless calls with customer services to dispute this, they still have done nothing to address this, instead giving endless excuses and delaying tactics every time I call them, while arrears continue to pile up on my account! I have never experienced such shocking service in my life and even worse, they're actually expecting payment for something that I didn't order, so that the bundle can be cancelled and my account can be brought up to date