KM
KELLIE M
1 reviews | Active since Aug 2010
15 Feb 2016, 13:25
AWFUL CUSTOMER SERVICE AND POOR RESPONSE
I have been waiting for MTN to re-imburse me the money that was incorrectly taken from my account. It is over R6000 and i have been told that the money will be paid directly into my account.<br> <br> I wait days for anyone to respond to an email at MTN Northgate and when they do respond, I do not get the answers required.<br> <br> They are quick to take your money, even when INCORRECT and getting back what is rightly yours seems to be a big issue.
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MTN South Africa's replyOfficial
16 Feb 2016, 09:55Hello kelliem,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm a total credit amount of R6151.34 has been approved but has not been allocated to the account as yet. We've now requested the administration team in question to get the credit allocated to the account and thereafter our Banking Department can process the refund accordingly.
Once again we do apologize for the inconvenience caused and for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm a total credit amount of R6151.34 has been approved but has not been allocated to the account as yet. We've now requested the administration team in question to get the credit allocated to the account and thereafter our Banking Department can process the refund accordingly.
Once again we do apologize for the inconvenience caused and for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Feb 2016, 09:55
Official
Hello kelliem,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm a total credit amount of R6151.34 has been approved but has not been allocated to the account as yet. We've now requested the administration team in question to get the credit allocated to the account and thereafter our Banking Department can process the refund accordingly.
Once again we do apologize for the inconvenience caused and for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm a total credit amount of R6151.34 has been approved but has not been allocated to the account as yet. We've now requested the administration team in question to get the credit allocated to the account and thereafter our Banking Department can process the refund accordingly.
Once again we do apologize for the inconvenience caused and for the delay.
Regards
Tim
MTN Complaints Management Team: REQ:***