Awful Customer Service

What awful service received from MTN Eastgate. Firstly only 2 people to help customers, both of them busy with customers who are upgrading contracts. Secondly I however just needed to pay my account and had to wait in a long line and eventually left without paying. Thirdly an elderly lady was complaining and she was told there is nothing they can do but she just has to wait. One employee went shopping came into the store sat at his desk, his phone rings and he gets up and leave the store again. No social distancing protocols in place. And when I tell them I am going to report it they said I am most welcome to do so. This was today at around 5:45pm. What a horrible experience I should never have taken a contract out at MTN.