1 reviews | Active since Jun 2017

22 Aug 2018, 11:39

Awful customer service

Good day I STILL HAVE A HUGH PROBLEM WITH MTN, I HAVE MADE MY PROBLEM CLEAR AND MTN HAS ASKED FOR MY I'D AND I HAVE COMP**** WITH THIS AND A WEEK LATER STILL NOTHING. THANK YOU MTN FOR YOUR "WONDEFUL/AWFUL" CUSTOMER SERVICE.

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Replies (2)
MTN South Africa
MTN South Africa's reply23 Aug 2018, 10:26
Official

Thank you for taking my call.

We would like to thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and and raising customer's concerns inn arrears where we lack because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that we follow up and provide the necessary feedback.

Warm regards,

Dinesh Kowlasar

Complaints analyst.

Best regards,

MTN South Africa
MTN South Africa's reply23 Aug 2018, 11:21
Official

Thank you for taking my call.

We would like to thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and and raising customer's concerns inn arrears where we lack because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

I have made contact with MTN Westgate , advised on your request as per our telephone conversation.They will make contact with you.

Warm regards,

Dinesh Kowlasar

Complaints analyst.

Best regards,