Awful customer service

I have been trying for over 2 weeks now to get the necessary paperwork approved and admin done so that I could upgrade to a business contract. Many hours have been spent and countless calls have been made, many of which were rude and arrogant and ended with the phone being hung up in my ear when I asked to be put through to a supervisor (seems to be standard procedure).

Today I got told that I would have to wait another whole month because MTN submitted the wrong details and it now has to be rectified. No matter who I call, no one is able to assist, it’s just a constant loop of being transferred to someone else in the "right department" who would be better able to help me with my problem.

Absolutely astounded at the level of incompetency!