Awful customer service

<p>Why MTN has still not closed shop is beyond me. Their customer service is the worst. I think its because there is not enough cell phone company competition and its really bad for is South Africans to have to deal with companies who just don't give a damn. I have had an account with Autopage MTN for more then 25 years now. Always making use of their upgrades. Now I believe autopage has closed down so now dealing with MTN directly is a TOTAL nightmare. When all my family and friends used to complain about MTN I was always laughing because Autopage used to look after me. Now I am at the mercy of MTN and them don't care attitude. My phone has been suspended for more than 3 months now in spite of me making payments. It is just too difficult for them to assist me even though they have taken over my account. Juanita Mckinol from the river square branch has been trying to assist me, but frankly I don't even think she gets assistance from their head office. What chance do I stand??? Please just give me my money back so that I can go to Vodacom, I have had it with MTN my vodacom cell no is ********** 660. I have had to change my information at the bank and everywhere because I have had my mtn number for so long. I'm not disappointed in mtn I'm disgusted.</p>