Awesome to Pathetic Service

I have 4 contracts with MTN. 3 contracts comes to an end on the 28 February 2022. I have sent numerous e-mails to the cancellations/retention department, they take days to respond and they then ask the same information regarding your details all the time even though you respond they just overlook the email and send you another e-mail. So I called MTN at the beginning of the month to cancel the contract but keep the numbers as prepaid. I had spoken to lady by the name of Celine who was very pleasant and really helpful, she gave me advise to call her on the 28th February to cancel so that I don't lose my data and minutes for the month. I called MTN cancellation three times today and even though I could not speak to Celine the first two people whilst speaking to them the call just got cut-off and they don't call you back even though they have your number and the third one was Zanele who told me she only has 4 minutes left as they are closing for the day and that I must call tomorrow so I told her if I am told to pay for another month because my contract is not cancelled I will put it on social media so she so quickly she took my details and within a minute she said she is sending my details to cancellation not even asking the other two numbers and when I asked her what about the other numbers she said cancellation will call me and the call was cut. I was still holding on on to realise she just hung up without any other word...how rude. I have mentioned to all of them that I still want to keep my numbers. I am hoping because of their pathetic service I don't lose my numbers and the one contract that is not ending does not end because of MTN's staff not doing their jobs. MTN needs to relook at their *********** staff. I have experienced this service for almost a year when my husband passed away and had to take over the contracts. They messed up the contracts so badly and changed the contract dates etc...its a nightmare so therefore so looking forward to not having a contract with them. I must admit that their network is the best and I would have kept my contracts but cant deal with some of the *********** staff. They need to relook at their staff as these people actually brings down the brand and reputation of the company.