MC
Melissa C
1 reviews | Active since Feb 2014
13 Apr 2015, 10:52
Aweful service
I have needed to contact customer service for 2 different complaints recently . I try calling customer service repeatedly over 2 days for each query. I hold the line for 30/40 min each time . And I've tried at least 9 times . No one answers and 3 times the line just cuts off. MTN should either get agents who do their job more efficiently so they can take calls faster or hire more call agents. Service is totally unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 May 2023, 21:58Hello mmacrestani,
We are truly sorry for the service breakdown and for the delayed response to your post.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello mmacrestani,
We are truly sorry for the service breakdown and for the delayed response to your post.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the service breakdown and for the delayed response to your post.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,