Aweful Customer Service from MTN - Still no answers

<p>Good day,</p> <p> </p> <p>I have sent endless emails to MTN customer service, and have received absolutely no answers to my questions.</p> <p> </p> <p>With regard to Ref No ********** 16 and further to my email dated 9, 13 and 15 September, kindly note that I am still awaiting a response from MTN on the questions raised:</p> <p>1. My initial query was escalated to credit management as I had a usage limit zero (0) on my account and this request was overridden by a marketing campaign that targeted my son (12 years old) who purchased data using that number. Eventhough I have a limit on the account and a limited credit. However, I am asking for that data purchased to be recalled by MTN and my account to be credited accordingly.</p> <p>2. Should there be an outstanding amount owing from the data recall, how much is outstanding?</p> <p>3. Can payment be made in instalments for any outstanding amount owed. This is why I had a usage limit zero (0) and on pre-paid thereafter. This is a very unfair marketing campaign that has now put me as a customer in a very difficult financial situation.</p> <p> </p> <p>Looking forward to your responses.</p> <p> </p> <p>Sandra Pires</p> <p>Cell: ********** 054</p> <p> </p>