Award for worst MTN in SA goes to Fountains mall in Jbay✖️

My Dad passed away 9 months ago. 3 days after death we went to MTN to stop account and put moms contract on her name. The change of account happend but they never stopped the other account. We have done this multiple times. Today my mom made an enquiry on her account. She has a contract for R350 but the account shows R700. On request the *********** people at MTN can not tell her where the amount comes from. She mentioned that she saw a email that keeps sending a account for my Dad. They then said that the person that helped her was not able to stop acoount because he doesnt know the procedure. I mean how can you appoint someone that cant do the work. This is pathetic. Needless to say that we still dont have answers on any of our questions.