RS
Rivaaj S
1 reviews | Active since Jan 2014
21 Jun 2015, 11:57
Awaiting status on contract
Dear MTN,<br> <br> I'm still waiting on the status regarding the cancellation request as per my previous complaint(USD REQ:*** )<br> )The contract that i requested to be cancelled is on it 25 month & i have received my monthly data.this is totally unacceptable as i have requested that this contract be cancelled on several occasions.<br> <br> This is a simple request & i feel that a response should be given in within an appropriate time frame & we as consumers should not vent our frustration through social media website to get feedback.
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MTN South Africa's replyOfficial
26 Jun 2015, 12:14Hello Rivaajs,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 12:14
Official
Hello Rivaajs,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,