AWAITING STATEMENT ACC. NO. A***

I have changed my contract to prepaid. Last statement received 14/01/2015. On the 4th of March I requested my final contract statement & received a ***. <br> <br> In Total 11 e-mails send back & forth on same reference number & till today no statement received. I did however have threatening sms's, that my line will be suspended, but since last e-mail received on the 25th of March where my promised statement would have reached me within 48 hours, nothing from MTN. <br> <br> First of all I feel it is not my duty as a customer to request statements. They have always mailed it to me, so why was the final statement not mailed? I refuse to pay without a statement. I want to know what I am paying for. This is my right as a customer. The sms'ed amount & the amount on e-mail differs as well which is a bit concerning.<br> <br> I have no regrets ending my contract with MTN and moving to another service provider for one second. I was a very loyal customer for almost 20 years with MTN, but in the last year I have been on Hellopeter 3 times about unsolved queries & not receiving services. I would really like to know what changed in the last year. <br>