DB
Dominique B
1 reviews | Active since Sept 2011
10 Dec 2015, 09:18
Awaiting response
So I called the Call centre and spoke to one of the consultants, she was very helpful at the time but now I am just getting no response. I have a billing issue with MTN and need them to resolve it for me. They quick to suspend your line but they are not resolving my issue.<br> <br> I am at the point of complaining to the Ombudsman for telecommunications - I have waited and been patiented long enough
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Replies (1)
MTN South Africa's replyOfficial
15 Dec 2015, 11:11Hello Doms,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that as per the reference number REQ:*** , the banking department cannot open these attachments , kindly send the receipts as attachments not screen dumps as their system does not open them.Kindly email it to the same person that gave you the email address
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that as per the reference number REQ:*** , the banking department cannot open these attachments , kindly send the receipts as attachments not screen dumps as their system does not open them.Kindly email it to the same person that gave you the email address
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2015, 11:11
Official
Hello Doms,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that as per the reference number REQ:*** , the banking department cannot open these attachments , kindly send the receipts as attachments not screen dumps as their system does not open them.Kindly email it to the same person that gave you the email address
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that as per the reference number REQ:*** , the banking department cannot open these attachments , kindly send the receipts as attachments not screen dumps as their system does not open them.Kindly email it to the same person that gave you the email address
Kind Regards
Nompumelelo
REQ:***
Best regards,