1 reviews | Active since Aug 2016
Awaiting replacement delivery of cellphone
<p>Hi I was wondering if you could please assist I Sansonet Potgieter handed my Huawei Mate 7 in on 30 June 2016 carnival mall for a charging block that is faulty they send it to the MTN repair centre in Midrand for assessment to check what is wrong with my phone they then decided to send a request in for replacement and they decided to replace my phone and that was more than 2 weeks ago I have been waiting for the despatch centre to despatch my phone since then. Since I am using someone's phone it is a problem. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********