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Sonto N
1 reviews | Active since Sept 2014
09 May 2018, 20:38
Awaiting refund over a month
Following logging numerous complaints on this platform together with the matter sitting with the Consumer goods ombudsman from February, MTN promised to credit me back a portion of the installments back, it's been an ongoing circle for almost 3 weeks of daily calls for the money that is currently sitting in credit into my mtn account to be credited, what is frustrating is the continous empty promises after paying for 2 years for a broken item
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Sonto N's updateReviewer Update
11 May 2018, 00:53This only transpired because I called MTN for 40 minutes and the amount is incorrect, if one looks at the statement and payments made, may I get clarity on how the amount was reached.
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Sonto N's update11 May 2018, 00:53
Reviewer Update
This only transpired because I called MTN for 40 minutes and the amount is incorrect, if one looks at the statement and payments made, may I get clarity on how the amount was reached.
SN
Sonto N's updateReviewer Update
15 May 2018, 09:54Hi Alice van der Merwe
Please advise if you've followed up and what was the verdict, I have business that's on hold because I'm awaiting the funds to proceed to purchasing a laptop and not on that the frustration of having to follow up with you guys is horrifying. I will be cancelling all my contracts with MTN because of the lack of customer service, I spoke to a Melvin Pillay yesterday who refuses to listen to me and carried on talking , this is not proper customer service etiquette.
I need my funds refunded today and the amount being refunded is not the full amount, it was a thumb suck exercise!.
SN
Sonto N's update15 May 2018, 09:54
Reviewer Update
Hi Alice van der Merwe
Please advise if you've followed up and what was the verdict, I have business that's on hold because I'm awaiting the funds to proceed to purchasing a laptop and not on that the frustration of having to follow up with you guys is horrifying. I will be cancelling all my contracts with MTN because of the lack of customer service, I spoke to a Melvin Pillay yesterday who refuses to listen to me and carried on talking , this is not proper customer service etiquette.
I need my funds refunded today and the amount being refunded is not the full amount, it was a thumb suck exercise!.