Awaiting paid up letter for a month

I called MTN for a paid up letter, even went into the stores advising I must call MTN legal on ***, by the way the mailbox is always full.<br> spoke to Robyn on the 28th of December 2015 for a paid up letter, to no success. Called again on the 11th of Jan 2016 and spoke to Phule who stated Robyn was on annual leave, I will receive the letter within 48 business hours still nothing. its so amazing that you will be called daily from attorneys for their money or the call centre for new sales, but when you as a customer requires service there is nothing.<br> this is pathetic, I've been patient, but this is testing my patience now.