SM
Sanele M
1 reviews | Active since May 2018
23 May 2018, 12:27
Awaiting Line reconnection for 7 weeks
Mtn has the most pertectic service my line was disconnected I made payment and submitted proof of payment. Each day for the past month and 2 weeks after requesting reconnection of my line I’ve been calling the MTN call center only to rude so- called agents telling me my account is with legal and there’s nothing they can do even though they can see my payment reflecting. I’m Appalled with MTN’s Customer service
Helpful (0)
Replies (1)0
Replies (1)SM
Sanele M's updateReviewer Update
07 Jun 2018, 17:12Good day thank you guys for the assistance in re activating my line, unfortunately I have not received the monthly minutes and data as per my contract as from activation. Iv been in contact with MTN customer CARE !! Call center and each time I need they need to load another “ticket” because the last agent failed to load it properly it’s been weeks and it’s been the same story please kindly assist I’m fustrated with MTN’s customer CARE center
SM
Sanele M's update07 Jun 2018, 17:12
Reviewer Update
Good day thank you guys for the assistance in re activating my line, unfortunately I have not received the monthly minutes and data as per my contract as from activation. Iv been in contact with MTN customer CARE !! Call center and each time I need they need to load another “ticket” because the last agent failed to load it properly it’s been weeks and it’s been the same story please kindly assist I’m fustrated with MTN’s customer CARE center