Awaiting feedback on ***** case

We were notified by Truworths on 20 August that my husband's ID had been cloned and an attempt made to open an account. On further investigation we discovered that MTN had also recently done a credit check on my husband but hadn't bothered to call. I phoned them and spoke to Ithumeleng who informed me that the ***** had indeed tried to open an MTN account but had been thwarted and that the file was now with the ***** department. She told me that feedback on such cases was given after 21 days - but MTN hadn't even tried to contact us at the outset! I asked for the documents submitted by the ******** so that I could provide them to SAPS (Truworths sent me theirs within an hour!) she told me she'd contact the person responsible - Claudia Wood - and have them emailed to me. This was on 21 August and I'm still waiting!! All I want is these documents to help out the SAPS investigation, is that so much to ask!!! And perhas in future MTN might take a lesson in professionalism from Truworths and notify victims of ***** as soon as a **** ID is discovered!!!