Awaiting Delivery for almost a mont

My phone was due for an upgrade on the 1st of August. I phoned MTN direct to process my upgrade and I was told by Namita that my phone would be delivered within 5-10 working days. Well, its the 30th of August and I have still not received my phone.

I have been passed from one call centre member to the next, each one with a different story and I am now officially sick of it.

I was told almost two weeks after I placed my order that MTN had changed couriers and that was why there was a delay. I was also told that they had just finished July's orders and would begin invoicing and sorting out August's. I figured seeing as my order was placed on the first it wouldn't be too much longer. I was very wrong.

I continued to phone but was never really given a clear answer as to what had gone wrong. The one sales person couldn't track the whereabouts of my phone for a while. Namita then contacted me and told me that my phone was with the courier but they had not yet loaded it onto their system yet. Again, I accepted this with the assumption that it was now sorted and I would have my phone soon. I was again, mistaken.

I phoned and spoke to various people on Friday, again with no answers and no call backs. I sent a long email to MTN head office on Sunday the 27th of August, I have still not gotten a response. I phoned on Monday and was helped by Terry Morake who so far was the only one to understand my frustration and apoligize and not make excuses. He also said I would be credited with the extra I was charged for the new phone. I was later contacted by Namita who told me that they had sorted the issue and my phone would be delivered in about a week.

At 09:30 today I received a call from Namita to tell me that between the warehouse and the couriers my phone could not be found and that they were going to reprocess the order but she isn't sure if they have stock of the colour phone I originally wanted. I hear a lot of "It's not my fault" etc but in all honesty it's not mine either so why should I be put out? Who's fault is it? Surely I shouldn't have to make a sacrifice so that the people who clearly cannot do their jobs can cover themselves?

I have never been so frustrated by any organisation! I have reached my limit now and will be reporting this to any consumer council available to me.

My favorite line "Your calls are being recorded for quality and control purposes." What quality? The service stinks!

How much longer do I have to wait for this phone??