Awaiting assistance from ***** Department

Duiring the month of April 2017 (now 1 year ago), it came to my knowledge that MTN allowed a third party to take a cellphone contract out on my name. For several months I made payment towards this third parties' contract, due to MTN's neglegence. I have been in contact with MTN since said date, via Facebook messenger, emails and attempted to contact them via telephone, which was not only frustrating, but also close to impossible. Via Facebook Messenger, I recevied responses such as, "MTN is working on your query and shall revert soonest". To date nothing has been resolved. MTN is quick to contact their customers with regards to arrear accounts, but once they owe a customer money, they ignore their clients in total. I have been a loyal customer of MTN for several year now, but I am starting to question as to why I continue to support them, as this behaviour is hightly unprofessional.