bM
bongiwe M
1 reviews | Active since Jun 2019
25 Jun 2019, 10:19
Awaiting a call
I called in to the MTN department on the 17th June and spoke to a consultant who told me to send my documents through to *** of which on the 19th my documents were sent through......Today is the 25th of June and i have not recieved a single word from MTN. I mean is it so hard to email a customer if you cant call and acknowledge reciept of documentation if your people are to lazy to call? you dont want my business, a simple mam you dont qualify will do!! Please MTN level up your customer service its really pathetic.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
26 Jun 2019, 09:15Good day Bongiwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact MTN direct on *** to follow up on the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact MTN direct on *** to follow up on the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply26 Jun 2019, 09:15
Official
Good day Bongiwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact MTN direct on *** to follow up on the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation please contact MTN direct on *** to follow up on the application.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
bM
bongiwe M's updateReviewer Update
26 Jun 2019, 10:37Hi Dinesh
thank you very much for the fast response , i will call them , i just wish their service was as good and fast as yours.
keep it up
thank you
Bongi
thank you very much for the fast response , i will call them , i just wish their service was as good and fast as yours.
keep it up
thank you
Bongi
bM
bongiwe M's update26 Jun 2019, 10:37
Reviewer Update
Hi Dinesh
thank you very much for the fast response , i will call them , i just wish their service was as good and fast as yours.
keep it up
thank you
Bongi
thank you very much for the fast response , i will call them , i just wish their service was as good and fast as yours.
keep it up
thank you
Bongi
bM
bongiwe M's updateReviewer Update
01 Jul 2019, 10:32Good day Dinesh
i hope this finds you well, i called the number *** on the 26 June 2019 after our telephonic conversation, and spoke to someone who told me that they have to wait to be allocated to a specific account, but promised me that they will go and follow up if they have received my documents or not? to my dismay, today is the 1 July and i still have not received any call from anyone from that department? should they or if they ever do call me back i believe they would request me to send latest documents which does not come free from the bank!!!! i am being charged for these statements that i have to be pulling out to send to people who do not get back to you on time......... its really frustrating as we going through some counselling at home as we had been through a home invasion and really need to be back on our phones as soon as possible...
please could you assist me in finding someone that i could send these documents to directly so that i know who to deal with please, is it really this hard to get a simple phone from MTN?
your assistance would be highly appreciated.
Bongi
***
i hope this finds you well, i called the number *** on the 26 June 2019 after our telephonic conversation, and spoke to someone who told me that they have to wait to be allocated to a specific account, but promised me that they will go and follow up if they have received my documents or not? to my dismay, today is the 1 July and i still have not received any call from anyone from that department? should they or if they ever do call me back i believe they would request me to send latest documents which does not come free from the bank!!!! i am being charged for these statements that i have to be pulling out to send to people who do not get back to you on time......... its really frustrating as we going through some counselling at home as we had been through a home invasion and really need to be back on our phones as soon as possible...
please could you assist me in finding someone that i could send these documents to directly so that i know who to deal with please, is it really this hard to get a simple phone from MTN?
your assistance would be highly appreciated.
Bongi
***
bM
bongiwe M's update01 Jul 2019, 10:32
Reviewer Update
Good day Dinesh
i hope this finds you well, i called the number *** on the 26 June 2019 after our telephonic conversation, and spoke to someone who told me that they have to wait to be allocated to a specific account, but promised me that they will go and follow up if they have received my documents or not? to my dismay, today is the 1 July and i still have not received any call from anyone from that department? should they or if they ever do call me back i believe they would request me to send latest documents which does not come free from the bank!!!! i am being charged for these statements that i have to be pulling out to send to people who do not get back to you on time......... its really frustrating as we going through some counselling at home as we had been through a home invasion and really need to be back on our phones as soon as possible...
please could you assist me in finding someone that i could send these documents to directly so that i know who to deal with please, is it really this hard to get a simple phone from MTN?
your assistance would be highly appreciated.
Bongi
***
i hope this finds you well, i called the number *** on the 26 June 2019 after our telephonic conversation, and spoke to someone who told me that they have to wait to be allocated to a specific account, but promised me that they will go and follow up if they have received my documents or not? to my dismay, today is the 1 July and i still have not received any call from anyone from that department? should they or if they ever do call me back i believe they would request me to send latest documents which does not come free from the bank!!!! i am being charged for these statements that i have to be pulling out to send to people who do not get back to you on time......... its really frustrating as we going through some counselling at home as we had been through a home invasion and really need to be back on our phones as soon as possible...
please could you assist me in finding someone that i could send these documents to directly so that i know who to deal with please, is it really this hard to get a simple phone from MTN?
your assistance would be highly appreciated.
Bongi
***