Avoid MTN. Terrible service and *********** staff.

I have been with MTN probably over 10 years.

The thing about MTN is their network is decent, but their customer support and their staff are TERRIBLE. I can not stress that literally any time I have allowed one of their staff to change ANYTHING on my account it became a huge issue where they messed up everything.

So recently I decided to try to switch plans. This is just a switch from one plan to another. Easy you might thing? Unfortunately not. Since their staff are horribly ***********. They messed up the change. Then I decided to just cancel. I was done.

They send me to retention to try and keep me. I don't accept the deal they offer since it was an over the counter normal deal. Nothing special. The agent cancels my account.

Then they call me again and give me a much better deal. I accept it and they start the process. I go through the signup process with conformations etc etc. 30 minutes at LEAST later with an agent sounding just incredibly overwhelmed and having no idea what they are doing we are done. The agent confirms it is upgraded etc.

The next day I realised that I better check on it. I speak to an agent. There is no trace of what the other agent did. They do the whole signup and auth thing again. Another 30 minutes of what I imagine is just an agent looking out the window and thinking about their favourite colour based on how little attention they paid to what was going on. This one ends the same, they confirm that it is done and dusted.

Next day I called back to check, AGAIN no trace of what the agent did. I repeat the process and they tell me I need to authenticate in a store since they can't authenticate me over the phone. I go to the store, they are closed the whole day for stock take or something. I got another store, they tell me only the other store can do this. I go back the next day and they tell me there is nothing they can do and have no idea what I am talking about.

This has now been multiple days and the 8th agent I speak to tells me that at this point my account is cancelled and there is nothing they can do at all.

This is ONE of about 5 of these just insanely *********** staff and useless systems. I am pretty sure their system is offline about 50% of the time AND whenever the agent decides not to do their work.

Avoid them. Rather live without mobile services at all than deal with MTN. Learn from my mistakes and save yourself.