AVOID MTN

Please avoid MTN AT ALL COSTS, the risk that you may have to deal with their customer service department is not worth any offering they may have, please take my advice I urge you.

Its a shame that I have to once again turn to social platforms to get any assistance.

I had a Home LTE account, which I cancelled in February of this year having paid the hefty cancellation fee. The MTN employee from retentions sent me the INCORRECT reference number to use and my payment went into a random account.

After calling 30+ times and countless emails with various departments giving me the run around with reference numbers, promises of escalation and numbers to call that lead no where or to the wrong department.

As my account now wrongly reflects as outstanding because of their incompetence, its had affected my credit score and so also my new business. I have consulted legally to pursue them for this and have been advised to go ahead.

Please if you are considering any MTN product PLEASE just don't do it, there are plenty of great service providers, you will regret it.