Avoid MTN Contracts by all costs

MTN has been harassing me and is not willing to end my contract. I signed a two-year home Wi-Fi contract in 2021 and this year it came to an end. During the period of this contract, I have had many complaints and issues with the service. I also logged countless calls for assistance, most of which were not attended to. So it was with great pleasure for me when I remembered it was due to end that I went to their Clearwater store to inform them I would NOT be renewing my contract and that they should cancel it. This is the very same store I opened the contract at. But I was told by the lady there that I was too early to inform them and that I should come back the following month or call 135 and select option 4. They only open but do not end contracts, which is ridiculous. When I called the 135 number, there was no option 4 as recommended. I then wrote an email but still no assistance came. I have tried on multiple occasions to terminate this disappointing contract but it's been a tedious effort.

The very same contract has also increased without me being informed. Then on the month that it was due to end, I was informed of a ridiculous increase. Only after they told me of the amount that was due were they willing to engage me. The amount has gone from R270 initially, then an increment sometime during the year, which is not what I signed up for. How dare MTN decide to amend and continue a contract without my consent? How does a contract change that exponentially even?

Normal service providers that I have been with inform their clients that the contract is about to lapse and if they are renewing or terminating. I never got any of that from MTN. But because I was anticipating the end of the contract I informed them ahead of time but they never comp****. Now I am being threatened to be sent to a credit bureau because I am not willing to pay a contract that continued after I had requested for its termination. As far as I am concerned I ended the contract and I have emails showing my request for that which fell on deaf ears.

Willing to consult the ombudsmen and CPA on this. No way am I getting ******** for a mediocre service when I have tried countless times for assistance.