Avoid going to MTN Cresta Mall- Ground floor branch

Good day

I would like to lay a complaint for the poor customer service I have receive at MTN Cresta Branch. There are two branches, but I am referring to the branch on the ground floor. I am currently a Vodacom customer and wanted to migrate to MTN. I am convinced its an excellent service provider, but with the customer experience that was painful and completely ***********. A simple PORT to MTN has left me without having to have a active number,countless trips to the branch, because they have failed to be able to assist in the 1st time of porting and a second time. As a customer I have no knowledge if how to a port and that is why I went to professionals to help me. If they are not able to fulfill a simple daily task makes me wonder what experience and competence are their within their team. I am distressed and impatient to be having to make countless phone calls to have this sorted. Its one thing to be have a great product, but if your ground team does not have the skill and conpetetency to resolve customer inquiries and request, it spoils the whole experience and makes me wonder should I have not have rather stayed with my current network service?

A very unhappy customer. Carmen