JD
Johan D

1 reviews | Active since Jul 2011

20 Apr 2016, 18:46

Autopage to MTN Nightmare experience

Our contract was with Autopage and now transferred to MTN. We did an upgrade whilst with AutoP but the data part was not carried over. I have now phoned the MTN call center numerous times and every time I am told a different story. They will get old of the contract signed (last week) yesterday they logged again a call and escalated, I was told 2-24 hours. Phoned today again (after 24 hours and no word from MTN), and was told 48 hours!!?? In the meantime I am being billed for data!!! The AutoP special was a Samsung phone and 100MB data and we added a bundle. I had similar problems whilst with AutoP during this upgrade. First I was told it will be loaded end of Jan, then I was told it will only be loaded when current contract expires and then they where taken over.<br> Can someone either sort out this mess or cancel my contact so that I can go to another provider that at least believes in client service, not like the agent today that said - \so be it then\" ???? Truly awful and shocking experience with MTN thus far!!"

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