1 reviews | Active since Jul 2016
Autopage repair
<p>My Mtn account was transferred from autopage to Mtn. My handset need to be booked in for a repair I have been to the Mtn shop numerous of times where I was shown away due to the fact that the Autopage documents that was send to me during the transfer shows insufficient information. As a Business man I am loosing money and dont have time to drive to the store daily. I feel that Mtn need to make a plan to get the detail as I pay them. I cannot get the pop from Autopage they are closed surely you need to have the information on the system. I left my handset at the store and I need a resolution from you as to when the handset will be repaired. The service received from Mtn SP so far is extremely disappointing. </p>
Good day Rudie,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Rudie,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
I still have not received any feedback from MTN, the store phoned me to collect my phone ,. Ayanda thank you for the reply but this is pathetic service. I even tried phoning your headoffice after 45 minutes on hold no one answered?? This is ongoing for 2 weeks now I am loosing money and time. . I am going to log a complaint with Icasa.
I still have not received any feedback from MTN, the store phoned me to collect my phone ,. Ayanda thank you for the reply but this is pathetic service. I even tried phoning your headoffice after 45 minutes on hold no one answered?? This is ongoing for 2 weeks now I am loosing money and time. . I am going to log a complaint with Icasa.